Skills, Vision & Quality
Unrivalled skill and expertise
We have a strong history of delivery of innovative environments to our customers.
The repeated application of our services to premier locations, clients and properties has built a unique skillset and equipment base. You will benefit from our experience delivering at The Royal Parks, Dorchester Hotel and Loch Lomond.
We transform landscapes
Our vision is to truly transform our customers’ landscapes, we do this by listening carefully to your needs and specifications, by applying our experience and expertise and routinely planning and carefully project managing the construction or maintenance to deliver a sustainable solution.
Quality Control
We coordinate our operational quality and health & safety within an Integrated Management System “IMS“, supporting repeated application of standards in landscaping and maintenance. Alongside 30+ years experience our customers benefit from repeated delivery of high levels of customer service supported by our Integrated Management System being audited under ISO9001:2015 quality standards.
Core to the delivery of our mission “we transform landscapes” is the underlying principle of quality.
What that means to us, is repeatedly delivering to an agreed standard for all our stakeholders. We understand our stakeholders include customers, employees, suppliers, our immediate community and we consider how our services sit within the environment. We transform landscapes implies a positive and sustainable change to the green assets in your immediate environment, to do that, we need to ensure that we have systems of control to give assurance that our service levels are repeatedly performed to our agreed standard.
Resting routinely within our IMS System are our processes and controls over ISO 9001, ISO14001 and Health, Safety and Welfare, collectively “IMS” or ““HSQE”. We actively encourage a “behaviour led” safety culture alongside the monitoring of trends in our safety data and independently audited under the ISO9001:2015 standard.
ISO9001:2015
We are an ISO9001:2015 certified company. We engage professionals to independently confirm that our processes are fully compliant with best in class quality standards.
We have standardised our Integrated Management System built upon both the exacting standards placed on us by our premium customer base over 30 years and increasing our understanding and application of ISO9001:2015 and ISO14001.
Each team member has the responsibility to correct issues of quality immediately or escalate accordingly. (ie. a ‘don’t walk by’ policy). Daily updates from site are received by the office HSQE personnel and all open issues are discussed within the weekly project meeting.
Near misses or non-conformances are easily recorded within our software app used by all staff which reports issues to appropriate levels of escalation and our lessons learned processes. Our IMS supports a repeated commitment to policy, resource planning, risk-based assessment, emergency response planning, incident reporting, hazard identification and risk assessments.
We have a thorough process of supervision and workplace and project site audits. We have trained fire officers, qualified first aiders and certain vehicles fitted with defibrillators.
Continuous Improvement and Internal Audit
Our IMS includes a continuous improvement process learning from near misses, non-conformances and other observations. Where there is an increased risk in respect of safeguarding young people and vulnerable adults, we deploy a DBS checked team.
Our IMS reviews our training plans and keeps programmes up to date with changes in law and also initiatives successful in other companies or sectors. We have advanced apprentice and continual professional development programmes to ensure all staff hold the relevant skills and cards.
Connecting with our peers and training our people
Membership of our trade association (British Association of Landscape Industries or “BALI”) is important to us.
We connect with our peers and keep abreast of best practice. We enjoy the recognition too – BALI have an annual award ceremony where the best landscape projects of the year get recognition.
We are BALI award winner landscapers, recognised for our work especially on large scale sustainable regeneration projects. BALI AWARD WINNERS – Talbot Landscapes
We can tap into training initiatives for our team. It is good for our team to connect with others in the sector and understand how best we approach some of the challenges we face such as maximising biodiversity and sustainability in our work.
